Contact Us

Please contact us via email at support@growluma.com and our team will get back to you within 1 business day or less.

Frequently Asked Questions

Will Growluma work for me?

GrowLuma laser caps are designed to help both men and women experiencing hair thinning or loss caused by common conditions such as androgenetic alopecia (male or female pattern baldness), postpartum hair loss, menopause related thinning, stress induced shedding, or general hair weakening with age. The caps use low-level laser therapy (LLLT), a safe, non-invasive technology that stimulates hair follicles, increases blood flow, and supports stronger, thicker hair growth over time. It works best for those who still have active follicles, meaning some existing hair is present. While results vary from person to person, most users who stay consistent with their treatment see visible improvement in hair fullness and scalp health.

When can I expect results?

Hair growth takes time because hair grows in cycles.

Most users report:

Less hair shedding within 6–12 weeks

Visible improvements in density within 3–6 months

Consistency is key for best results.

What model should I choose?

We offer different Growluma models depending on your stage of hair thinning and desired coverage.

Shedding Control Cap 96: Ideal for early shedding or preventative use.

Shedding Control Cap 210: Designed for moderate thinning and improved scalp coverage.

Shedding Control Cap 258: Our highest diode count, designed for more advanced thinning and maximum density support.

If you're unsure which model to choose, most customers choose the Shedding Control Cap 258 for its higher diode count and broader scalp coverage.

What payment options do you have?

We offer different Growluma models depending on your stage of hair thinning and desired coverage.

Shedding Control Cap 96: Ideal for early shedding or preventative use.

Shedding Control Cap 210: Designed for moderate thinning and improved scalp coverage.

Shedding Control Cap 258: Our highest diode count, designed for more advanced thinning and maximum density support.

If you're unsure which model to choose, most customers choose the Shedding Control Cap 258 for its higher diode count and broader scalp coverage.

Do you have a warranty?

Yes. Every Growluma cap comes with a 12 month money back guarantee.

This allows you to try the product risk free.

What if I don't see results?

If you use Growluma consistently and are not satisfied with your results, you may request a refund within the 12 month guarantee period.

Our goal is to make trying Growluma completely risk free.

How long does shipping take?

Most orders are processed within 1–2 business days.

Estimated delivery time:

• United States: 3–7 business days

• International: 7–12 business days

What are the shipping costs?

We offer free standard shipping on most orders.

Any shipping costs (if applicable) will be shown at checkout before payment.

Where do you ship to?

Growluma ships to most countries worldwide, including:

• United States

• Canada

• United Kingdom

• Europe

• Australia

If your country is available, it will appear during checkout.

What is your return policy?

You can return your Growluma device after the 12 month guarantee period if you are not satisfied with the results.

Simply contact our support team and we will guide you through the return process.

How do I track my order?

You can also track your order anytime through the Track Your Order page on our website.

How do I modify my order?

If your order has not yet been shipped, our support team may be able to modify it.

Please contact us as soon as possible after placing your order.

Our 365 Day Growth Promise

No new hair after 12 months? You’ll get your money back, simple as that. We believe in the power of red light therapy because we see it change lives every day. But hair growth takes time, consistency, and commitment.

No noticeable progress after 12 months? You’re covered by our money back guarantee.

GrowLuma is designed to help reduce excess shedding and support thinning hair but consistency matters. With regular use, many users report less shedding within months and visible density improvements over time.

Step 1: Register Your GrowLuma Cap

Register Your GrowLuma Cap (within 45 days)
Email support@growluma.com with:
• Full Name
• Order Number
• Cap Serial Number
• Clear “Before” Pho

Required to activate your 12 month money back guarantee.

Step 2: Stay Consistent for 12 Months

To qualify for the Growth Promise, you must use your cap as directed for the full 365 days. Hair regrowth doesn’t happen overnight, stick with it and stay consistent.

Step 3: Not Satisfied? Get Your Refund.

If after 12 months (365 days) you don’t see any new hair growth, email us between Day 365 and Day 395 to begin your return process. See details here.

12 Month Money Back Guarantee

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